Disclaimer, Payment & Travel Policy

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I understand that pet services including dog massage services are not a replacement for veterinary care. That massage practitioners cannot diagnose or treat illness. That massage practitioners are unable to provide a prognosis or guarantee a cure. Canine massage is not advised in some cases such as high fever, certain heart conditions, chemotherapy treatment, or when the dog is suffering from advanced conditions of the immune or lymphatic system. Please consult with your veterinarian regarding any health concerns you may have about your dog prior to a massage therapy session.

*Payment, Cancellation & No-Show Policy

Full payment is due at the time of service. We accept cash, all major credit cards, and Zelle. All appointments must be scheduled in advance.

Cancellations & Rescheduling

We kindly request at least 24 hours’ notice for any appointment cancellations or rescheduling.

• 24+ Hours’ Notice: No cancellation fee.
• Less Than 24 Hours’ Notice: A $40 cancellation fee will apply.
• Same-Day Cancellations: A $40 cancellation fee will apply.
• No-Shows: If our therapist arrives at the scheduled location and the client is unavailable or does not respond, 100% of the scheduled session fee will be charged.

Late Arrivals

Clients are encouraged to be ready at their scheduled appointment time. Arriving late may result in a shortened session to accommodate other scheduled appointments. The full session rate will still apply.

Minimum Session Fee

Our minimum massage session rate is $85. If a session must be shortened or discontinued due to the dog’s comfort level, touch intolerance, behavioral concerns, or other circumstances, the minimum session fee will still apply.

Exceptions

We understand that unexpected situations arise. Emergency cancellations will be reviewed on a case-by-case basis at the discretion of Palms N Paws.

Thank you for respecting our time and allowing us to continue providing quality, personalized wellness care for your pups!

*Palms 'N Paws travels within 15 miles of the Greater Phoenix Area. Anything outside a 15 mile radius is a $20 Travel fee. Any services outside a 30 mile radius, will be a flat fee of $125 and 40+ miles $150.